The Big FX Company, UNIT 43, Collingwood Court, Riverside Park, Middlesbrough, TS21RP
VAT Registered 225736210
We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using this website, you signify your agreement to be bound by these terms and conditions.
In the very rare event of a product price discrepancy, the purchase price of the product on The Big FXCompany website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. The Big FX Company cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor’s display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.
For orders that are lost in transit using Royal Mail 1st or 2nd class, 14 days have to pass from the date of dispatch before an investigation can be opened. Most of the time a lost parcel will eventually be returned to The Big FX Company as ‘not called for’ from a local sorting office so please visit your sorting office depot, not your local post office to check if a parcel is being held for you. Once 14 days have passed we can then open an investigation. We will not replace or refund any parcel that is lost in transit before the 14 days have passed.
All orders placed using our other delivery courier option are fully insured and tracked for peace of mind. If your items become lost in transit on our delivery service we will file a claim with the courier and ensure your order is fulfilled as soon as possible.
Once your order has been received you will receive a confirmation email. Your order is an offer to us to purchase a product and is accepted upon despatch.
The Big FX Company reserves the right not to accept your order for any reason whatsoever including, but not limited to payment problems, product availability and not meeting our eligibility criteria.
In the event of a problem collecting payment from a debit/credit card once we have confirmed receipt of your order we will not be obliged to despatch the order. In addition, there may be some occasions when we may be unable to process your order. This may be due to the item being out of stock or no longer available, the payment is declined or because of a technical error.
If you are using a valid card and still experience problems, please try ordering again with the same card or place a separate order using an alternative card.
Need to return something? You can return any item for a refund within 30 days of receiving your order, as long as it’s in a resaleable condition.
Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with The Big FX Company within a period of 14 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods. Refunds will be processed within 14 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition.
Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us or email. Orders can only be cancelled before processing/despatch has begun.
Once your order has been successfully cancelled and agreed by The Big FX Company, any sum debited from your payment card by us will be re-credited to your account as soon as possible.
We reserve the right to cancel the order if:
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.